Tagwright support

Questions, problems or a feature you need on site? Email info@zincirx.com and include your device model and the app version from the App Store or Google Play.

How do I restore my Pro unlock on a new phone?

Install Tagwright with the same Apple ID or Google account you bought it with, open Settings in the app and tap Restore purchase. The unlock is a one-time purchase and carries over at no charge.

Will my sites move to a new phone?

Sites are stored only on the device, with no cloud account. Share each site's PDF report before you switch phones so you keep a copy. Your device's own backup (iCloud or Google) may include app data, depending on your settings.

How are the due dates worked out?

The next annual inspection is 12 months after the last one. Six-year maintenance applies to stored-pressure types (dry chemical and clean agent) and counts from the last 6-year service, hydro test or the year made, whichever is latest. Hydrostatic tests are every 5 or 12 years depending on the extinguisher type, counted from the last test or, if none is recorded, the year made. Check them against the edition of NFPA 10 your authority having jurisdiction adopts.

The tag will not scan. What can I do?

Turn on the torch from the scan screen and hold the phone 10 to 20 cm from the label. Worn or missing labels: tap Type the number instead on the scan screen.

Why does my report say Trial?

The free version allows one site and marks reports as Trial. Unlock Tagwright Pro once (Settings, then Unlock) for unlimited sites and clean reports with your logo.

Which devices are supported?

iPhone and iPad with iOS 15 or later, and Android phones and tablets with Android 7 or later.

Privacy

Tagwright keeps your data on your device. Read the Tagwright privacy policy.