Playwarden support

Questions, problems or a feature you need on site? Email info@zincirx.com and include your device model and the app version from the App Store or Google Play.

How do I restore my Pro unlock on a new phone?

Install Playwarden with the same Apple ID or Google account you bought it with, open Settings in the app and tap Restore purchase. Pro carries over at no charge, whether you have a subscription or the lifetime unlock.

How do I cancel my subscription?

On iPhone or iPad: Settings, tap your name, then Subscriptions. On Android: Google Play, tap your profile, then Payments & subscriptions and Subscriptions. You can also tap Manage subscription in the app's Settings. Cancel at least 24 hours before the free trial or the current period ends to avoid the next charge.

Will my playgrounds move to a new phone?

Playgrounds are stored only on the device, with no cloud account. Share each playground's PDF report before you switch phones so you keep a copy. Your device's own backup (iCloud or Google) may include app data, depending on your settings.

How are surfacing depth and use zones checked?

For loose-fill materials, Playwarden compares the equipment's fall height with Table 2 of the CPSC Public Playground Safety Handbook (for example, 9 inches of wood chips protects to 10 feet) and flags any depth reading below the minimum. Poured rubber, tiles, turf and engineered wood fiber use the critical height from the maker's test report, which you enter. Use zones follow section 5.3: 6 feet around most equipment, twice the pivot height in front of and behind belt swings, and so on.

How does the site plan work?

Open a playground's Plan tab and tap Place next to each piece of equipment, then drag it to where it stands; enter the frame's outside dimensions on the equipment form if the default footprint is wrong. The use zone is drawn around each piece from the heights you entered. Hatched areas are use zones that should not meet: a swing's, a merry-go-round's or a slide's zone with any other, or stationary pieces closer than the handbook allows. Tap a piece to rotate it, edit it or open its checklist during an inspection.

Why does my report say Trial?

The free version allows one playground and marks reports as Trial. Unlock Playwarden Pro (Settings, then Unlock) for unlimited playgrounds and clean reports with your logo: 7 days free, then $19.99 a month or $149.99 a year, or $99.99 once.

Which devices are supported?

Android phones and tablets with Android 7 or later. There is no iPhone version.

Privacy

Playwarden keeps your data on your device. Read the Playwarden privacy policy.