Playwarden support

Questions, problems or a feature you need on site? Email info@zincirx.com and include your device model and the app version from the App Store or Google Play.

How do I restore my Pro unlock on a new phone?

Install Playwarden with the same Apple ID or Google account you bought it with, open Settings in the app and tap Restore purchase. The unlock is a one-time purchase and carries over at no charge.

Will my playgrounds move to a new phone?

Playgrounds are stored only on the device, with no cloud account. Share each playground's PDF report before you switch phones so you keep a copy. Your device's own backup (iCloud or Google) may include app data, depending on your settings.

How are surfacing depth and use zones checked?

For loose-fill materials, Playwarden compares the equipment's fall height with Table 2 of the CPSC Public Playground Safety Handbook (for example, 9 inches of wood chips protects to 10 feet) and flags any depth reading below the minimum. Poured rubber, tiles, turf and engineered wood fiber use the critical height from the maker's test report, which you enter. Use zones follow section 5.3: 6 feet around most equipment, twice the pivot height in front of and behind belt swings, and so on.

The tag will not scan. What can I do?

Turn on the torch from the scan screen and hold the phone 10 to 20 cm from the label. Worn or missing labels: tap Type the number instead on the scan screen.

Why does my report say Trial?

The free version allows one playground and marks reports as Trial. Unlock Playwarden Pro once (Settings, then Unlock) for unlimited playgrounds and clean reports with your logo.

Which devices are supported?

iPhone and iPad with iOS 15 or later, and Android phones and tablets with Android 7 or later.

Privacy

Playwarden keeps your data on your device. Read the Playwarden privacy policy.